“We see that you are calling from 773-752-9270, if this is in regard to the account associated with that number say ‘yes’ or hit 5.”
“Yes.”
“I’m sorry, I didn’t catch that.”
“Yes!”
“If this is in regard to an existing claim say ‘existing claim.’ If this is in regard to a new claim, say ‘new claim.’”
“New claim.”
“I’m sorry. I didn’t catch that.”
“New claim!”
“Please hold. All of our representatives are busy with other customers. You’re call--- This call may be recorded for quality assurance or training purposes-- Hello, this is Sarah from *****. What can I help you with today?”
“Hi. I was just in a small accident. Both drivers are uninjured and both cars are drivable.”
“Well, I’m glad to hear that.”
“Anyways, I just wanted to notify you of the incident. We’ve swapped insurance cards and her people might be calling you.”
“Can I ask what happened?”
“Oh yeah. She was stopped at a stop sign. I thought she was going. She didn’t go. I rear-ended her.”
“All right. These things happen. Was the road slippery, or were there any other factors that contributed to the incident, possibly mitigating your responsibility?”
“Well, there was a dog.”
“Was the dog injured?”
“Oh no. I hit her car because I was looking at a dog.”
“A dog?”
“I believe it was technically a doggo. Much too large to be a pupper.”
“Unfortunately, your policy does not include comprehensive doggo coverage.”
“How much extra would that be?”